General Terms and Conditions of Sale

1. General

1.1. These General Terms and Conditions of Sale (hereinafter referred to as “GTC”) apply to all sales agreements concerning both the sale and delivery of components, equipment, and all other goods, as well as the sale of services provided by ELTRON Spółka z ograniczoną odpowiedzialnością Sp. k. (hereinafter referred to as the “Seller”), concluded both in the traditional manner with the participation of sales representatives (offline) and via the online store www.eltron.pl (online) with each customer of ELTRON Spółka z ograniczoną odpowiedzialnością Sp. k. (hereinafter referred to as the “Customer”).

1.2. The GTC form an integral part of every contract concluded by the Seller with the Customer. Any deviations from these terms and conditions must be made in writing.

2. Offer and conclusion of the contract

2.1. In the case of traditional (offline) sales, the Seller's sales representative prepares an official commercial offer for the sale of goods or services in response to a customer's inquiry. The customer's inquiry may be submitted by telephone, fax, email, or verbally during a meeting between the customer and the Seller's sales representative.

2.2 Commercial information about the goods and services provided by the Seller contained in the online store www.eltron.pl is the Seller's official offer and is binding in the process of placing orders by traditional means (offline) and through the online store www.eltron.pl (online).

2.3. In the case of traditional (offline) sales, the Seller's sales representative prepares an official commercial offer for the sale of goods or services in response to a customer's inquiry. The customer's inquiry may be submitted by telephone, fax, email or verbally during a meeting between the customer and the Seller's sales representative.

2.4. In the case of traditional (offline) sales, purchase orders placed by customers are made on the basis of a traditional offer from the Seller's sales representative or on the basis of commercial information contained in the online store www.eltron.pl.

• Purchase orders from customers are accepted only in writing by email or fax.

• Telephone orders from customers are not accepted for processing.

2.5. For purchase orders placed by customers via the online store www.eltron.pl (online), the contract is concluded upon confirmation of the order by the seller.

2.6. All detailed rules regarding the placement of purchase orders by customers via the online store www.eltron.pl (online) are contained in the "Terms and Conditions" of purchase by the online store available at www.eltron.pl.

2.7. The seller reserves the right to refuse to fulfill an order with or without giving a reason, depending on the circumstances.

3. Terms of payment

3.1. As a standard, payment by bank transfer applies to both orders placed in the traditional manner with the participation of sales representatives (offline) and via the online store www.eltron.pl (online).

3.2. New customers who place an order for goods or services from the Seller for the first time are required to make a prepayment or, alternatively, obtain the sales representative's consent to pay in cash at the Seller's cash desk upon personal collection of the goods or consent to cash on delivery, when the ordered goods are to be shipped from the Seller to the Customer via a courier company.

3.3. For regular Customers, it is possible to obtain a deferral of payment from the date of issue of the invoice for the ordered goods or services for a period of 1 to 60 days, depending on the type of Customer, based on individual arrangements between the Seller's sales representative and the Customer.

3.4. In the case of orders for non-standard goods or services, an advance payment or deposit may be required, of which the Customer shall be informed at an early stage of the preparation of the official offer for the sale of goods and services.

3.5. All detailed information regarding the terms of payment is contained in the "Payments" section at www.eltron.pl.

4. Order fulfillment and delivery

4.1. Goods ordered by the Customer from the Seller are delivered via shipping companies at the Customer's expense or to the Customer's own shipping company number.

4.2. Deliveries are made in Poland and abroad, both within the European Union (EU) and outside the European Union (EU).

4.3. Export documentation and all certificates required for the proper delivery of the ordered goods from the Seller to the Customer shall be provided by the Seller's Logistics and Warehouse Department.

4.4. Responsibility for the goods during transport shall pass to the Customer upon receipt by the shipping company. From that moment on, any comments or complaints regarding the delivery date and quality should be addressed exclusively to the shipping company responsible for the delivery.

4.5. All detailed information regarding order fulfillment and delivery is provided in the "Delivery Costs" section at www.eltron.pl.

5. Returns and complaints

5.1. Each Customer has the right to withdraw from the contract for the purchase of goods from the Seller within 14 days of receipt or to complain about goods purchased from the Seller if a defect is found within the 1-year warranty period.

5.2. In the event of withdrawal from the contract for the purchase of goods from the Seller or a complaint about goods purchased from the Seller in the event of a defect, the Customer must complete the RMA form available in the "Forms" section at www.eltron.pl and send it to reklamacje@eltron.pl. At the same time, they may, but are not required to, contact the sales representative handling the order in the case of traditional (offline) sales or the online store customer service for purchase orders placed via the online store www.eltron.pl (online).

5.3. After initial consideration of the complaint, the Customer will receive an RMA complaint number from the Seller. Only then may the Customer return the goods in question in person or send them back to the Seller via a shipping company, with the RMA return number assigned by the Seller clearly marked on the packaging.

5.4. All returns sent via a shipping company without the RMA number assigned by the Seller or even without the RMA number assigned by the Seller in a visible place on the packaging will be returned to the customer for the RMA number to be added.

5.5. Contracts for the sale of services from the Seller are not subject to withdrawal or return, but only to complaints about the quality of the service provided.

5.6. Goods manufactured to the Customer's special order are not returnable.

5.7. The rules for returns and complaints are described in detail in the "Returns and Complaints" section at www.eltron.pl.

6. Retention of title

The Seller reserves the right of ownership of the goods until the total price has been paid by the Customer.

7. Liability and force majeure

The Seller shall not be liable for non-performance or delay in the performance of the order due to force majeure or the actions of third parties.

8. Final provisions

8.1. In matters not covered by these GTC, the provisions of the Civil Code (CC) shall apply.

8.2. Any disputes shall be settled by the court having jurisdiction over the Seller's registered office.

8.3. The General Terms and Conditions of Sale are subject to Polish law.