General terms of sale

ELTRON General Sales Conditions

1. All prices quoted in the ELTRON's offer are net prices and are valid under the terms of ex ELTRON's warehouse.
2. If the currency for calculations is different than the invoicing currency, the invoice prices shall be converted in accordance with the currency exchange rates of Santander Bank Polska S.A. valid on the day before the of order placement (table of foreign currency). Blanket orders shall be negotiated on an individual basis.
3. Purchase orders must be submitted by e-mail or fax. Orders must be signed by an authorized person.
4. The goods are normally sent via DHL courier at the Buyer's expense unless otherwise specified by the Buyer.
5. If the Buyer has agreed with ELTRON for local pickup, the Buyer is obliged to collect the goods within 10 days after the expiry of the order completion period that was confirmed by ELTRON. Failure to do so entitles ELTRON to send the goods at the Buyer's expense without regard to the Buyer's instructions.
6. The cost of standard packaging of goods shall be borne by ELTRON. If the goods require custom packaging, the cost shall be borne by the Buyer.
7. The basic forms of payment for the goods purchased from ELTRON shall be: cash, cash on delivery, advance payment and money transfer. The form of payment depends on an individual agreement with the Buyer. To enable money transfer one shall submit a completed Request for deferred payment (available for download from ELTRON website) together with valid company registration documents: an extract from KRS (The National Court Register) or an entry from the business activity register, NIP (Tax Identification Number), REGON (National Business Registry Number).
8. The goods shall remain the property of ELTRON until they were paid in full.
9. The invoice is the first call for payment.
10. ELTRON grants the Buyer a guarantee for the goods purchased for the period of 12 (twelve) months from the date of issuance of the invoice.
11. The goods can be returned only on the basis of the Return Material Authorisation (RMA) form (available for download from ELTRON website) enclosed to the copy of the invoice, upon prior approval of ELTRON. This applies both to complaints and returns of mistakenly ordered goods.
12. Complaints shall be considered within 21 days. If it is necessary to obtain an additional expert opinion, the complaint shall be considered within maximum 60 days from the date of making the complaint. If the expert opinion proves that the damage has been caused by a misuse of an element, ELTRON reserves the right to charge the Customer the costs of the complaint procedure and of the acquisition of the expert opinion. In such case, the Buyer shall receive an official report on the damage analysis.
13. In the event of ascertaining quantity or quality loss in a delivery, such loss shall be reported immediately after it is discovered, but no later than within 7 days from receiving the delivery.
14. Failure to pay the amount due within the time limit shall give ELTRON the right to change the form of payment for subsequent deliveries from money transfer to cash, cash on delivery or advance payment. ELTRON shall be also entitled to charge statutory interest.
15. Failure to pay the amount due within the time limit gives ELTRON the right to transfer the due amount.
16. Any disputes arising between ELTRON and the Buyer, shall be settled by the court having jurisdiction over ELTRON's seat.